At GoldenThread, operated by Wonderwing Creative Ventures Private Limited, we are committed to providing a smooth and hassle-free shopping experience. In this policy, “we,” “us,” and “our” refer to Wonderwing Creative Ventures Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase through our website, you agree to the terms outlined below for returns and refunds. Our aim is to make the process clear and convenient for you. 

Eligibility for Returns 

To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact. 

Please ensure that all tags, labels, and boxes are returned in the same condition as received. Items that have been worn, cleaned, or altered cannot be accepted for return. 
 

Return requests should be submitted within 48 hours from the date of delivery. Requests outside this timeframe or items not meeting the above requirements may not be accepted. 

How to Initiate a Return 

Step 1: Submit Your Request 

Email your return request to wonderwingcreativeventurespvt@gmail.com  with your Order ID and reason for return. 

Step 2: Provide Supporting Photos 

If the product is damaged, defective, or incorrect, please attach clear photos showing the issue to help us process your request quickly. 

Step 3: Follow Return Instructions 

Once your request is approved, we will provide detailed instructions for returning your item. We reserve the right to refuse returns that do not comply with our guidelines. 

Refund Process and Timeline 

After receiving your returned item, our team will inspect it to ensure it meets our return conditions. You will then be notified of the approval or rejection of your refund. 

If approved, your refund will be processed and credited to your original payment method within 5 to 7 business days. A confirmation email will be sent once the transaction is complete. 

Partial Refunds 

In cases where an item partially meets the return criteria, such as minor damage or missing packaging, a partial refund may be offered at our discretion. 

Damaged, Defective, or Incorrect Items 

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Include clear photos or videos of the issue to help us resolve it promptly. 

Need Assistance? 

For any questions or help regarding returns or refunds, please contact our customer support team at wonderwingcreativeventurespvt@gmail.com. 

We appreciate your trust in GoldenThread and are committed to ensuring your shopping experience remains smooth, reliable, and enjoyable.