At GoldenThread, operated by Wonderwing Creative Ventures Private Limited, we strive to make your shopping experience as reliable and enjoyable as possible. However, as with any online purchase, certain risks may arise. This policy outlines potential factors to be aware of when shopping with us. 

1. General Acknowledgment of Risk 

By placing an order on our website, you acknowledge that online shopping may involve certain limitations. While we work hard to provide accurate product descriptions and high-quality images, slight variations in color, fabric texture, fit, or finish may occur due to device settings, lighting, or personal perception. We encourage you to carefully review all product details and reach out to our support team for any clarifications before completing your purchase. 

2. Product Availability & Inventory 

Our catalog is regularly updated to reflect current stock. However, due to unexpected demand or technical discrepancies, product availability may change without prior notice. In such cases, we may need to cancel, modify, or delay your order. Should this occur, we will notify you promptly and offer suitable alternatives or a full refund. 

3. Color Representation 

We aim to display our products as true-to-life as possible. Despite this, differences in monitor calibration, device displays, or surrounding light conditions may result in slight variations between the color you see online and the actual garment received. These differences are common in e-commerce and should not be considered defects. 

4. Shipping & Transit Risks 

Once your order leaves our warehouse, it is handled by third-party courier partners. While we collaborate with trusted logistics providers, delays, damages, or losses may occasionally occur due to circumstances beyond our control. If you experience any delivery-related issues, please contact our support team immediately so we can assist you in resolving the matter. 

5. Third-Party Content & External Risks 

GoldenThread operates independently and does not endorse or associate with unauthorized third-party platforms. If you come across any external websites or services claiming to represent us, please exercise caution and notify us immediately. We are not responsible for any transactions or outcomes resulting from interactions with such unauthorized sources.